FAQ
FREQUENTLY ASKED QUESTIONS
1. WHERE DOES SLOWGRILL SHIP?
Free standard shipping is provided for orders delivered to valid addresses within the 48 contiguous United States.
We do not ship to Alaska, Hawaii, U.S. territories, APO, FPO, or DPO addresses, P.O. Boxes, or international destinations.
2. IS STANDARD SHIPPING FREE?
Yes. Free standard shipping is provided for all orders delivered to accepted addresses within the 48 contiguous United States. The shipping cost is $0.
3. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are normally processed within 1–2 business days after payment authorization.
Business days are Monday through Friday, excluding Saturdays, Sundays, and U.S. federal holidays.
4. HOW LONG DOES DELIVERY TAKE?
Estimated carrier transit time is 3–6 business days.
The estimated total delivery time, including order processing, is 4–8 business days.
Delivery dates are estimates and may be affected by severe weather, carrier delays, holidays, address problems, or other circumstances outside our reasonable control.
5. WHICH SHIPPING CARRIERS DOES SLOWGRILL USE?
Depending on the destination, package size, and service availability, orders may be shipped through USPS, DHL, UPS, or FedEx.
Customers cannot always select the shipping carrier.
6. HOW CAN I TRACK MY ORDER?
Tracking information will be sent to the email address provided with the order when it becomes available.
Tracking information may take 24–48 hours to become active after the shipping label is created.
7. CAN I CHANGE MY SHIPPING ADDRESS?
Contact info@slowgrill.com as soon as possible if your shipping address needs to be corrected.
Address changes cannot be guaranteed after an order has entered processing or has been shipped. Customers are responsible for providing a complete and accurate delivery address.
8. CAN I CHANGE OR CANCEL MY ORDER?
Contact info@slowgrill.com within 24 hours after placing the order to request a change or cancellation.
We cannot guarantee a change or cancellation if the order has already entered processing or has been shipped.
If a shipped order is no longer wanted, the change-of-mind return terms apply.
9. WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Contact info@slowgrill.com within 3 calendar days after delivery.
Include your order number, a description of the problem, and clear photographs or video showing the product, packaging, shipping label, damage, incorrect item, or missing components.
For a confirmed damaged, defective, or incorrect product, SLOWGRILL will cover the reasonable return shipping cost.
10. WHAT IS THE RETURN WINDOW?
Eligible products may be returned within 30 calendar days after delivery.
Contact info@slowgrill.com before sending a return. Do not return a product until you receive return instructions from SLOWGRILL.
11. WHAT CONDITION MUST A RETURNED PRODUCT BE IN?
The product should be returned with all original parts, accessories, manuals, and included components.
It should be in its original condition, securely packaged, and accompanied by proof of purchase.
Products that have been materially used, misused, modified, incompletely returned, or damaged after delivery may not qualify for a refund unless the return concerns a covered defect or another right provided by law.
12. WHO PAYS FOR RETURN SHIPPING?
Customers are responsible for return shipping costs when returning an eligible product because they changed their mind, ordered the wrong item, or no longer want the product.
SLOWGRILL pays the reasonable return shipping cost when a product is confirmed to be defective, damaged upon arrival, or different from the item ordered.
13. DOES SLOWGRILL CHARGE A RESTOCKING FEE?
No. SLOWGRILL does not charge a restocking fee.
14. HOW LONG DOES A REFUND TAKE?
After a refund is approved, SLOWGRILL will issue it to the original payment method within 5 business days.
Your bank, card issuer, or payment provider may require additional processing time before the credit appears in your account.
15. DOES SLOWGRILL OFFER DIRECT EXCHANGES?
No. We do not process direct exchanges.
Return the eligible product according to our Refund Policy and place a new order for the desired product.
16. WHERE SHOULD AN AUTHORIZED RETURN BE SENT?
After receiving return authorization and instructions, returns should be sent to:
SLOWGRILL
4680 MARKET ST
SAN DIEGO, CA 92102
Do not send a return before receiving instructions from SLOWGRILL.
17. WHICH PAYMENT METHODS ARE ACCEPTED?
Available payment methods are displayed at checkout and may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay.
Only the payment methods shown at checkout are accepted. All prices and transactions are processed in U.S. dollars unless checkout clearly states otherwise.
18. ARE TAXES AND ORDER COSTS DISPLAYED BEFORE PAYMENT?
Yes. Before payment is submitted, checkout displays the product price, applicable taxes, discounts, shipping cost, and final order total.
Free standard shipping is displayed as $0 for eligible orders delivered within the 48 contiguous United States.