Shipping policy
1. SHIPPING DESTINATIONS
SLOWGRILL ships to valid addresses within the United States.
Free standard shipping is provided for orders delivered to valid addresses within the 48 contiguous United States. The shipping cost for these eligible orders is $0.
We do not ship to Alaska, Hawaii, U.S. territories, APO, FPO, or DPO addresses, P.O. Boxes, or international destinations.
2. ORDER PROCESSING
Orders are normally processed within 1–2 business days after payment authorization.
Business days are Monday through Friday, excluding Saturdays, Sundays, and U.S. federal holidays.
Orders may require additional review when payment, inventory, or address information cannot be verified. If there is a significant issue, we will contact the customer using the information provided with the order.
3. TRANSIT AND DELIVERY TIME
Estimated transit time: 3–6 business days
Estimated total delivery time: 4–8 business days
Total delivery time consists of order processing time plus carrier transit time. Delivery dates are estimates and are not guaranteed.
4. SHIPPING CARRIERS
Depending on the package, destination, and service availability, orders may be shipped through USPS, DHL, UPS, FedEx, or another suitable carrier.
Customers cannot always select the carrier. Large or heavy products may use a different service from smaller packages.
5. TRACKING
When tracking information becomes available, it will be sent to the email address provided with the order.
Tracking information may take 24–48 hours to become active after the shipping label is created.
6. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address.
Contact info@slowgrill.com promptly if an address needs to be corrected. Address changes cannot be guaranteed after an order has entered processing or shipment.
Additional costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.
7. DELAYS
Carrier congestion, severe weather, natural events, holidays, remote destinations, address problems, and other circumstances outside our reasonable control may cause delays.
If an order is substantially delayed or appears lost, contact info@slowgrill.com with the order number and tracking information.
8. DAMAGED OR INCORRECT SHIPMENTS
If an order arrives damaged or contains the wrong product, contact info@slowgrill.com within 3 calendar days after delivery.
Include the order number, a description of the problem, and clear photographs of the product, packaging, shipping label, and damage when applicable.
For confirmed damage, product defects, or incorrect shipments, SLOWGRILL will cover the reasonable return shipping cost.
9. CONTACT
SLOWGRILL
Email: info@slowgrill.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM Central Time(UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays