Refund policy
1. RETURN WINDOW
Eligible products may be returned within 30 calendar days after delivery.
To begin a return, contact info@slowgrill.com before sending the product. Include your order number, the item being returned, and the reason for the return.
2. RETURN CONDITIONS
To qualify for a return, the product should be:
• Returned with all original parts, accessories, manuals, and included components.
• In its original condition, except for inspection reasonably necessary to identify a defect or shipping problem.
• Packaged securely to prevent damage during return transportation.
• Accompanied by proof of purchase.
Products that have been materially used, misused, modified, incompletely returned, or damaged after delivery may not qualify for a refund unless the return concerns a covered defect or another right provided by law.
3. RETURN AUTHORIZATION
Do not ship a return until you receive return instructions from SLOWGRILL.
Authorized returns should be sent to:
SLOWGRILL
4680 MARKET ST
SAN DIEGO, CA 92102
The customer is responsible for following the provided return instructions and retaining the return tracking information.
4. CHANGE-OF-MIND RETURNS
If a customer returns an eligible product because they changed their mind, ordered the wrong item, or no longer want the product:
• The customer is responsible for return shipping costs.
• The product must meet the return conditions stated above.
• Any original non-refundable or expedited shipping charge is not refunded.
5. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Contact info@slowgrill.com within 3 calendar days after delivery if a product:
• Arrives damaged.
• Has a confirmed quality or manufacturing problem.
• Is different from the item ordered.
• Is missing significant parts or components.
Include the order number, a description of the issue, and clear photographs or video showing the product, packaging, shipping label, damage, or missing components.
For a confirmed quality problem, delivery damage, or incorrect shipment, SLOWGRILL will pay the reasonable return shipping cost and provide an appropriate resolution.
The three-day reporting period helps us investigate carrier and fulfillment issues promptly and does not limit rights that cannot be waived under applicable law.
6. RESTOCKING FEE
SLOWGRILL does not charge a restocking fee.
7. RETURN INSPECTION
Returned products are inspected after receipt. We will notify you whether the return has been approved or if additional information is required.
A return shipment does not automatically guarantee a refund. Approval depends on the product meeting this policy and applicable legal requirements.
8. REFUNDS
After a refund is approved, SLOWGRILL will issue it to the original payment method within 5 business days.
The customer’s bank, card issuer, or payment provider may require additional processing time before the credit appears in the account.
Approved refunds generally include the eligible product price and applicable taxes. Shipping charges are refunded when required by law or when the return results from a confirmed SLOWGRILL error, damaged shipment, or defective product.
9. LATE OR MISSING REFUNDS
If an approved refund does not appear after the expected processing period:
• Check the payment account again.
• Contact the card issuer, bank, or payment provider.
• Contact info@slowgrill.com with the order number and refund details.
10. ORDER CANCELLATIONS
To request an order cancellation, contact us within 24 hours after placing the order. We cannot guarantee cancellation if the order has already entered processing or has been shipped.
If a shipped order is no longer wanted, the change-of-mind return terms apply.、
11.EXCHANGES
We do not process direct exchanges. Return the eligible item for a refund and place a new order for the desired product.
12. CONTACT
SLOWGRILL
SLOW SMOKE GRILL LLC
Email: info@slowgrill.com
Phone: 【--】
Return Address: 4680 MARKET ST SAN DIEGO, CA 92102