Privacy policy
This Privacy Policy explains how SLOW SMOKE GRILL LLC, operating as SLOWGRILL, collects, uses, discloses, and protects personal information when you visit slowgrill.com, contact us, or place an order.
1. INFORMATION WE COLLECT
We may collect:
• Contact information, including your name, email address, telephone number, billing address, and shipping address.
• Order information, including products purchased, order history, delivery details, returns, and refunds.
• Payment-related information. Payments are processed by authorized payment providers, and we do not normally receive or store complete payment card numbers.
• Communications you send to customer service.
• Device and usage information, including IP address, browser type, device type, pages viewed, referring pages, and website interactions.
• Cookie and similar technology information.
• Information needed to prevent fraud, protect transactions, and comply with legal requirements.
2. HOW WE USE INFORMATION
We may use personal information to:
• Process payments and fulfill orders.
• Provide shipping, tracking, returns, and refunds.
• Communicate about orders and customer service requests.
• Detect and prevent fraudulent or unauthorized transactions.
• Maintain, secure, and improve the website.
• Comply with tax, accounting, legal, and regulatory obligations.
• Send marketing communications when permitted by law and when you have provided any required consent.
• Maintain records and enforce our policies.
3. HOW WE DISCLOSE INFORMATION
We may disclose necessary personal information to service providers that help us operate the store, including:
• Ecommerce and website-hosting providers.
• Payment processors.
• USPS, DHL, UPS, FedEx, and other delivery providers.
• Fraud prevention and security providers.
• Customer service, analytics, accounting, and technology providers.
• Government authorities or other parties when required by law or necessary to protect legal rights.
These providers may use information only for the services they perform or as otherwise permitted by law.
We do not sell customers’ contact information for money.
Some cookie, analytics, or advertising activities may be treated as “selling,” “sharing,” or targeted advertising under certain state privacy laws. Where applicable, customers may exercise the rights provided by those laws.
4. COOKIES
Cookies and similar technologies help the website operate, remember preferences, analyze performance, maintain security, and support relevant marketing.
You can manage cookies through your browser settings and any privacy controls offered on the website. Disabling essential cookies may prevent parts of the website or checkout from working correctly.
5. MARKETING COMMUNICATIONS
You may unsubscribe from promotional emails by using the unsubscribe option provided in the message or by contacting info@slowgrill.com.
Unsubscribing from marketing does not prevent us from sending necessary order, payment, shipping, security, or customer service messages.
6. DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill orders, provide support, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations.
Retention periods depend on the type of information and the purpose for which it was collected.
7. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.
8. YOUR PRIVACY RIGHTS
Depending on where you live and subject to applicable law, you may have the right to:
• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request a portable copy of certain information.
• Opt out of certain targeted advertising, sales, or sharing.
• Withdraw consent where processing is based on consent.
• Appeal the denial of a privacy request where applicable.
To submit a request, email info@slowgrill.com. We may need to verify your identity before completing the request.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
9. CHILDREN’S PRIVACY
The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information, contact us so we can review and delete it where required.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of websites we do not control.
11. CONTACT
SLOWGRILL
SLOW SMOKE GRILL LLC
Website: slowgrill.com
Email: info@slowgrill.com
Address: 4680 MARKET ST SAN DIEGO, CA 92102
Phone: 【--】